Get in Touch With Us
Got a question about something you have read on santerslegal.co.uk, spotted an error, or want to flag a concern about a casino not on GamStop? This page explains how to reach our editorial team, what we can help with, and what we cannot.
How to reach the team
The best way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within two working days. If your enquiry relates to a specific review, bonus term or page, include the page name so we can locate it quickly and give you a precise answer rather than a general one.
What we can help with
- Content questions — If a wagering requirement, withdrawal limit, or payment detail on one of our casino write-ups is unclear, ask us to explain it in plain terms.
- Corrections and updates — Casino terms, bonus offers and licensing details change. If something looks out of date — for example, a welcome offer, a minimum deposit, or an editorial rating — tell us and we will check it against current sources.
- Content suggestions — If there is a topic around casinos not on GamStop, payments, or game types you would like us to cover in more depth, we are open to suggestions for future guides.
- Partnership and editorial enquiries — If you represent a casino brand or a relevant organisation and want to discuss coverage, introduce yourself and explain what you have in mind. Note that commission from any casino we link to never determines rankings.
- General feedback — Positive or critical, we read it all and use it to improve how we present information.
What this page cannot do
We are a research and comparison site, not a casino operator, a payment processor, or a regulator. That means a few things fall outside what we can resolve directly:
- We cannot access, adjust, or close an account held with any casino named on this site — that request has to go to the casino's own customer support.
- We cannot intervene in a withdrawal dispute, a KYC delay, or a bonus dispute. We can, however, explain the general process a reader can follow, and point towards where complaints procedures typically sit.
- We do not process deposits, withdrawals, or any gambling transaction. Nothing on santerslegal.co.uk involves handling reader funds.
If you are worried about your gambling
If gambling has stopped feeling like entertainment, or you are concerned about your own play or someone else's, please mention this when you write to us and we will point you towards appropriate support. GamCare offers free, confidential advice in the UK, and self-exclusion tools — including GAMSTOP for licensed British sites, and deposit or loss limits offered by individual operators — are worth exploring regardless of where you play. Our guide to trusted non-GamStop casinos for UK players also covers how self-exclusion and account limits work across sites operating outside the GAMSTOP scheme.
What happens after you send a message
Every message is read by a person on our editorial team, not answered by an automated system. We aim to respond within two working days, though this can stretch slightly during busier periods. If your enquiry needs input from more than one person on the team, we will tell you rather than leave you waiting without an update.
A note on accuracy
We fact-check our casino content against publicly available terms, licensing information and payment details, and we date our findings where they are time-sensitive. Casino offers, wagering requirements and payment methods change without notice, so if you have acted on something we published and found it no longer matches reality, please tell us. Reader reports are one of the ways we catch outdated information before it misleads someone else.
Thank you for reading, and for taking the time to get in touch. We look forward to hearing from you.