SANTERS SOLICITORS
                                                             "PUTTING THE LAW INTO BALANCE FOR YOU "
Complaints Procedures

COMPLAINTS PROCEDURE




We hope to offer an efficient and effective service but should there be any query or complaint as to our services or a bill please do not hesitate to raise the matter initially with me, and hopefully we can resolve the matter between ourselves with the minimum of formality, in accordance with our complaints procedures.  If for any reason we are unable to resolve the problem between us, then you may complain to the Legal Ombudsman.

If you are not satisfied with the handling of your complaint you can ask the Legal Ombudsman, PO Box 15870, Birmingham B30 9EB, Telephone 0300 555 0333, Email enquiries@legalombudsman.org.uk to consider the complaint.  Normally, you would need to bring a complaint to Legal Ombudsman within 6 months of receiving a final written response from us about your complaint or within a year of the act or omission which you are complaining occurring (or you become aware of it).

We are regulated by the Solicitors Regulation Authority and complaints and redress mechanisms are provided through the Solicitors Regulation Authority as well as the Legal Ombudsman.

You also have the right to challenge or complain about our bill in certain circumstances.  This can include the right to apply for a settlement of our bill under part 3 of the Solicitors Act 1974.  If this applies, we will advise you with fuller details.

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